Shipping Policy

Important Information About Shipping:

In compliance to the PACT Act, all orders will require an Adult Signature.

PACT Act Update

On December 27, 2020, a bill was added to the Prevent All Cigarette Trafficking (PACT) Act that prohibits USPS from delivering vapor products containing nicotine to your door, mailbox, or even your P.O. Box. Following suit, UPS, FedEx, and some smaller private shipping companies have initiated their own vape mail bans and are no longer shipping vape products. Wednesday, October 20, 2021, was our last day to ship 21st Century Smoke® products via USPS.

Delivery Update

All orders are processed within 2-5 business days of receiving. Since we are now required to use different carriers, your package may take 10 to 25 days to arrive to your location from the day it ships. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order.

21st Century Smoke closes for the below holidays:

  • Memorial Day (May)
  • Independence Day (July 4th)
  • Labor Day (September)
  • Thanksgiving Day and the following Friday
  • Christmas Eve and Christmas Day (December 24th & 25th)
  • New Years Eve and New Years Day (December 31st & January 1st)

Depending on which day some of these holidays fall we may close for additional days. Orders placed during these holiday periods will be shipped the next business day. Please keep in mind if that day is a Thursday and/or Friday, the next business day would be the following Monday. If you have questions regarding the above information please email us at

Orders over $40.00 ship for free.*

* Free Freight only applies to orders that are over $40.00. Orders under $40.00 will be charged freight.

Freight charges are the following:

  • FREE SHIPPING Estimated [10-25 days]
  • Estimated [10-25 days] $5.00

International Shipments

21st Century Smoke® does not ship orders internationally, APO, and FPO.

Back Orders

In the rare instances where 21st Century Smoke® is out of stock we will contact you before shipping your order.

Order Tracking

When an email address is provided, you will receive the tracking information once the package is shipped from the shipping facility. You can also contact us via phone or email for you tracking information. 21st Century Smoke® reserves the right to make changes to the above shipping charges at any time and without notice. Shipping charges are shown at the time of purchase, should be confirmed at that time, and are the correct charges regardless of the prices shown anywhere else on our website.

If a package is returned back to 21st Century Smoke®, due to the receiver not being available to sign for the package when the carrier attempts delivery, our customer service representatives will attempt to contact the customer via email address and phone number listed on the customer’s account. If the customer does not respond or if the customer requests a refund, the total of the products purchased will be refunded, however, any shipping costs incurred by the customer will only be refunded on a case by cases basis. A shipping cost refund is not guaranteed.

If a package is refused by the receiver and returned back to 21st Century Smoke® with the intent of getting a refund, a refund of the shipping costs incurred are not guaranteed. If the customer would like their returned or refused order shipped back out, whether or not 21st Century Smoke® will cover the additional shipping costs incurred to re-ship, will also be determined on a case by case basis. The standard and signature required shipping rates listed in our policy will apply.

*Partial Coverage
Delivery Days Delivery Times # of Delivery Attempts Contact Prior to
1st Attempt
When Consumer is Contacted for
1st Attempt
Door Tags Left
if Delivery Unavailable
When Consumer is Contacted for 2nd/3rd Attempts Uniforms Company IDs ID Visible Delivery Vehicle Marked Delivery Vehicle
IA, KS, LA, MI, MN, NE, ND, SD, WI Monday – Friday 7am – 7pm 2 Some
(driver discretion)
Same Day Yes Some
(driver discretion)
Some Yes Yes No Cars
CA, OR, WA Monday – Friday 8am – 8pm 2 No
(coming soon)
NA Yes NA Yes Yes Yes No
(per carrier corporate)
75% Company Vans
25% Cars
Monday – Saturday 8am – 8pm 3 Yes
(text or call by driver)
10-15 Minutes Prior Yes 2nd: by driver
3rd: client services call
(coming soon)
(coming soon)
NA No Cars
AR, KS, LA, MO, TX Monday – Friday 8:30am – 7pm 3 No NA Yes No
(client services calls after 3rd attempt)
Yes Yes Some
(magnet signs)
OH, temporarily: PA* Monday – Sunday 8am – 9pm 3 Yes
(text or call by driver)
Same Day Yes Client services call No
(coming soon)
Yes Yes No
(coming soon)
FL, GA*, IL*,
KS*, MO, TX*
Monday – Friday 7am – 8pm 3 Yes
1 Day Yes Client services call Yes Yes Yes Yes Vans & Cars
KY, TN Monday – Sunday 9am – 10pm 3 Yes
(text or call by driver)
Same Day Yes Yes
(text or call by driver)
No Yes Yes No Vans & Cars
FL Monday – Friday 8am – 6pm 2 Some
(driver discretion)
1 Hour Prior Yes Some
(driver discretion)
Some Yes Yes No Vans & Cars