All orders now require an adult (21 years or older) to sign for any package containing nicotine products.
New Shipping Prices:
- For orders +$40 – Adult Signature Priority Shipping: FREE
- Adult Signature Priority Shipping 3-7 Day: $11.00
If a package is returned back to 21st Century Smoke, due to the receiver not being available to sign for the package when the carrier attempts delivery, our customer service representatives will attempt contact the customer via email address and phone number listed on the customer’s account. If the customer does not respond or if the customer requests a refund, the total of the products purchased will be refunded, however, any shipping costs incurred by the customer will only be refunded on a case by cases basis. A shipping cost refund is not guaranteed.
If a package is refused by the receiver and returned back to 21st Century Smoke with the intent of getting a refund, a refund of the shipping costs incurred are not guaranteed. If the customer would like their returned or refused order shipped back out, whether or not 21st Century Smoke will cover the additional shipping costs incurred to re-ship, will also be determined on a case by case basis. The standard and signature required shipping rates listed in our policy will apply.