How do I return an item?
Returns Policy for Retail Purchases
Consumers who purchased merchandise from a retail establishment and wish to return that merchandise for a cash/monetary refund are subject to the policies of that retail establishment. 21st Century Smoke®will not refund consumers for purchases made at retail establishments.
Returns Policy for Direct Purchases
21st Century Smoke® return policy is applicable only to products purchased by you directly from the 21stcenturysmoke.com website and/or orders placed with us by phone. This policy’s focus is merchandise returned for a refund; see the Warranty section for the replacement of defective merchandise.
Items covered by this policy must be returned to 21st Century Smoke® within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by 21st Century Smoke®, and not the mere issuance of an RMA.
Returns Policy for Personal Protective Equipment (PPE)
Return/Exchange items should be sent to the following address:
21st Century Smoke
2500 Kennedy Drive
Beloit, WI 53511
If a package is returned back to 21st Century Smoke, due to the receiver not being available to sign for the package when the carrier attempts delivery, our customer service representatives will attempt contact the customer via email address and phone number listed on the customer’s account. If the customer does not respond or if the customer requests a refund, the total of the products purchased will be refunded, however, any shipping costs incurred by the customer will only be refunded on a case by cases basis. A shipping cost refund is not guaranteed.
If a package is refused by the receiver and returned back to 21st Century Smoke with the intent of getting a refund, a refund of the shipping costs incurred are not guaranteed. If the customer would like their returned or refused order shipped back out, whether or not 21st Century Smoke will cover the additional shipping costs incurred to re-ship, will also be determined on a case by case basis. The standard and signature required shipping rates listed in our policy will apply.